FAQ
How do I check-in?
Our apartments operate on a self check-in basis. Guests are provided with their check-in instructions, including their apartment number and unique access code, 24hrs prior to arrival.
Do you have a minimum check-in age?
We require all guests to be over the age of 21. All guests must provide copies of photo ID prior to receiving check-in instructions.
What time is check-in and check-out?
Check-in is from 3:00PM on your arrival day. Check-out is by 11:00AM on your departure date.
Is there a reception on-site?
There is not a reception desk on-site, however our team will be available to assist via phone and email throughout your stay.
Is housekeeping provided during my stay?
We offer a complimentary mid-stay housekeeping service for stays of 7+ nights. Guests staying for less than 7 nights can request a housekeeping service, or fresh bed linen and towels, during their stay at an additional cost.
Is parking provided?
Parking is not provided with your reservation. We recommend checking Parkopedia to view all parking options in the local area.
How many people can stay in each apartment?
Each apartment has one double bed and can accommodate a maximum of two adults.
What is the cancellation policy?
Guests may cancel free of charge until 5 days prior to arrival; guests will be charged the total cost of the reservation if they cancel within 5 days prior to arrival.
What is the minimum and maximum length of stay?
We offer flexible booking options to suit your needs:
Minimum Stay: 1 night—perfect for short visits or quick getaways.
Maximum Stay: 30 nights—ideal for extended stays.
Are pets and smoking allowed in the apartments?
Regretfully, we cannot accommodate pets. Strictly no smoking is permitted within the building or apartments.
Are self-catering items / cooking utensils provided?
All of our apartments come with fully equipped kitchens. You will find essentials such as including dishwasher, fridge/freezer, hob, oven, microwave toaster, electric kettle, dishes, cookware, and utensils —everything you need to prepare and enjoy your own meals.